OUR RETURN POLICY & OUR PLEDGE TO YOU

Our policy last for 30 days from date of purchase or 14 days after item delivered. If the product does not arrive, does not match the description or is defective, and your payment meets the conditions, we will refund all the eligible fees paid, including transportation costs or send you a replacement order.

For products that are not damaged but the customer wishes to return the product due to a change in the purchase decision, we accept that the customer returns the product to us.
To be eligible, please make sure that:
-You sent us email and we agreed your return
-You will be responsible for the return shipping fee
-The product is in its original packaging
-The product isn't used or damaged

If item is undelivered due to shipping carrier's mistake. E.g. Lost in transit, delivered to wrong address but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay. 

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Parcel & Express Shipping fee is non refundable once order is shipped. Customer is liable to pay for returning fee if they failed to pick up the item on time. Any replacement order sent will be via standard shipping. 

*If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refund policy

Half refund for cancellation without any reasons！

Half refund for cancellation without any reasons！

Half refund for cancellation without any reasons！

PLZ make sure you sent us email and we agreed your return
support@essme.net